Legal

Privacy Policy

Last updated: September 15, 2026

Urtruk ("Urtruk," "we," "us," or "our") operates the website urtruk.com and provides pickup, delivery, and junk removal services in the greater Austin, Texas area. This Privacy Policy describes what information we collect, how we use it, and the choices you have.

Information We Collect

  • Contact information — your name, phone number, and email address when you submit a quote request, text us, or contact us.
  • Job details — pickup and drop-off addresses, descriptions of items, and photos you upload so we can quote and complete your job.
  • SMS opt-in information — whether you agreed to receive text updates about your job.
  • Payment information — payments are processed by Stripe. We never see or store your full card number.

How We Use Your Information

  • To provide quotes, schedule jobs, and complete the services you request.
  • To send service-related text messages — such as quote confirmations, scheduling updates, and job status notifications — to the mobile number you provide.
  • To process payments and send receipts.
  • To respond to your questions and provide customer support.
  • To improve our website and services.

SMS Consent and Text Messages

When you check the text-updates box on our quote form or otherwise ask us to text you, you consent to receive text messages from Urtruk about your quote or job. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or reply HELP for assistance.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How We Share Information

We share your information only as needed to run our business: with our service providers (for example, our messaging carrier for delivering texts and Stripe for payment processing), with drivers assigned to your job, and when required by law. We do not sell your personal information.

Data Retention and Security

We keep your information only as long as needed to provide our services, comply with legal obligations, and resolve disputes. We use industry-standard safeguards to protect your data, including encrypted connections and restricted access.

Your Choices

  • Reply STOP to any text message to stop receiving texts from us.
  • Email us at info@urtruk.com to request access to, correction of, or deletion of your personal information.

Contact Us

Questions about this policy? Contact Urtruk at info@urtruk.com or text (512) 850-5188.